In response to COVID-19 we are taking proactive precautions to keep the spread at bay.
We will keep you updated with changes as they develop.
A Note to our Valued Customers,
Please be advised that Bay City Marine is taking the COVID-19 crisis seriously and taking proactive precautions to keep you and our staff as safe as possible. We recognize that we are in a position to support the collective fight against this Pandemic.
Bay City Marine will remain operational on a limited basis. The service department will be open, however if you are dropping off a Boat we ask that you contact us beforehand to follow the proper procedure.
Our Retail store will be closed until April 6, 2020. However, you will still be able to call in or email and purchase your parts and there will be a secure pick up location for them.
The Showroom will be closed to the public during this time, but our salesmen will be working and have all the same tools to help you out with a boat purchase. Please feel free to contact us by phone or email any time and we will respond promptly. This will ensure the flow of communication continues and you receive the best customer service possible!
Here are some proactive steps we are taking:
• Disinfecting high touch areas regularly.
• Disinfecting all packages coming in.
• Enforcing the 14-day quarantine for all staff members who traveled recently.
• Staying available to our customers through alternative communication methods such as phone, social media, and emails.
• Postponing or finding alternate methods for events that may draw crowds.
• Encouraging heightened hand hygiene in the workplace.
• Encouraging social distancing.
As a courtesy, if you do feel unwell, please use alternate means of communications such as phone or email, and we will do our best to accommodate your needs.
We are paying close attention to the developments of COVID-19. We will continue to make appropriate changes to how we do business based on the needs of our customers and protocols developed by the CDC, and governing bodies.
Thank you for your support and understanding during this time. It is important that we keep each other safe and we are doing our best to continue to serve our customers during the crisis.
Doug and Clarence
Bay City Marine Ltd.